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The FAQ module provides an interface to view frequently asked questions and answers. The questions that are answered over and over via phone, email, etc. are ideal questions to be managed by the FAQ module. The FAQ module uses an algorithm for sorting and listing FAQs. The equation takes into consideration how many times a FAQ has been accessed, how long it has been since it was last viewed, and the average rating given by users. The rating and sorting methods were designed to force the FAQs that are accessed the most often and have the highest score rating to appear toward the top of a users search results.