Allow users to rate FAQs. - Toggles whether or not users are allowed to rate a FAQ by giving it a rating of one through five, with five meaning the FAQ was considered excellent. Under certain layout modes if this option is unchecked then the 'feedback' option associated with each FAQ will not appear, since the feedback link is meant to allow users the ability to rate a FAQ.
Allow users to post comments. - If you do not have the comment module installed, then this option will not appear under settings. If this option is selected, then each FAQ is allowed to have comments posted by users and they will appear at the bottom of the FAQs in 'view mode'.
Allow users to suggest FAQs. - Toggles the option of whether users who are not logged in as an administrator with the permission to add a FAQ are allowed to suggest a FAQ for approval. If this option is unselected, then users will be presented with the list of FAQs without a menu at the top, since the only option would be to 'View' the FAQs.
Add a menu link for the FAQ module. - Click this hypertext to create a link on one of your navigation menus so that users can view the FAQs without being logged in or have to go through the control panel to access the FAQ module. Follow the instructions after clicking the link to add a menu link, and after the new link is added you will be returned back to the FAQ settings section.
The different layouts allow you pick from several different common views that are typical of how users expect FAQs to be displayed. Plus, some of the layouts are more convenient depending on how many FAQs you need to show. For example, if you have a large number of FAQs, then it would probably be best to use the category layout, so that your FAQs will be grouped into categories. There are several help system icons that will help you choose a layout. The help blocks give both a description and a simple example.
Basic Question and Answer View - This layout doesn't use categories to group FAQs, but instead features the FAQs by simply listing them in the manner chosen by showing the question and answer on the same page. The FAQs are sorted by their composite score, which consists of the number of times they have been accessed, their score rating, and the last time the FAQ was viewed.
Limit results by showing X question per page. - For the value X, put in the number of FAQs that you would like to show at one time on a page. If there are more FAQs than can fit on a page using the number you specified, then at the bottom of the page listing the FAQs, there will be a navigation panel allowing users to page through the FAQs.
Bookmarked Questions - Under this layout the FAQ questions will be shown at the top of the page and will be linked to the question and answer, lower on the page, along with links back up to the top of page. The number of FAQs that appear on a page is governed by the number specified for limiting the results on a page under this section of the settings. If you have enabled the ability for users to rate the FAQs, then a 'feedback' option will be provided for each FAQ.
Question and Answer - This layout will show each FAQ by listing the question followed by the answer. The number of FAQs that appear on a page is governed by the number specified for limiting the results on a page, which can be adjusted from the settings section of FAQ. If you have enabled the ability for users to rate the FAQs, then a 'feedback' option will be provided for each FAQ.
No Categories - Hyperlinked Questions - As the name suggests this layout will simple list all the questions in one list and then users have to click on a question to view the question and answer. The number of FAQs shown on a page is controlled by the user.
Category View - The category layout relies on the FatCat module to group the FAQs and this layout will not appear if FatCat is not installed. The categories must be created using the FatCat module. If a category has any FAQs in it, then after a user clicks 'View' from the FAQ menu then that category will show along with the number of FAQs in the category and the category description (if there is one). Any subcategories will be shown below the parent category and will be indented. If a parent category doesn't have any FAQs in it, but it's children does have FAQs, then the parent category title will still be displayed , but it will not be a link. Users can click a category name to see a list of all FAQs in the category chosen, along with link back to the list of categories and if applicable links to the subcategories and parent categories. To view the answer to a FAQ question, the user must then click on one of the questions.
If you would like to change the text that users associate with a particular score for a FAQ, then you can edit the text using this section. The FAQ module is designed to work with five as being the user's opinion for saying that the FAQ was excellent and with one being the FAQ was of no use at all. This text appears in the drop down menu beside the question that says How would you rate this FAQ when viewing a FAQ.